Return Policy
Custom printed items are not eligible for return (noted on the product detail page). Damaged or defective merchandise will be replaced at no cost if reported within 30 days of purchase and photos provided. Merchandise not marked as custom printed may be returned if in its original packaging with no visible signs of wear or use.
To report damaged/defective merchandise or initiate a return, please reply to your order confirmation email to request which products you would like to return. If you no longer have your confirmation email, you can reach a team member by emailing CustomerCare@ShopHeart.org or calling 1-888-242-8477.
To report damaged/defective merchandise or initiate a return, please reply to your order confirmation email to request which products you would like to return. If you no longer have your confirmation email, you can reach a team member by emailing CustomerCare@ShopHeart.org or calling 1-888-242-8477.